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Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...
February 15, 2007，Charles M. Vest, MIT president emeritus, has been awarded the 2006 AAAS Philip Hauge Abelson Prize for his outstanding contributions to public policy, education and university resear...